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“The single most important thing to improve non-technical skills is to know the first names of the people on our team”
Dr Fiona Kelly

Why names on caps?

  • “70% of adverse events in healthcare are related to communication errors.”
  • “Humans only recall 30% of names after a first introduction, then we readily forget them.”
  • “Communication failures occur in 30% of operating theatre exchanges, a third of which lead to inefficiency, increased tension and risk adverse events.”
  • “Knowing and recognising team members by name has been quantitatively and qualitatively associated with increased trust, work engagement and clinical improvement.”
  • “95% of patients think name and role theatre caps are a good idea.”
  • “Surgeons only know 44% of their operating theatre teams names.”

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