Ineffective Team Communication often at the root of medical error - British Medical Journal
Ineffective team communication is frequently at the root of medical error, but little is known about the specific ways in which communication fails.
This observational study in the British Medical Journal:
classified four types of communication failure: occasion (suboptimal timing), content (insufficiencies or inaccuracies), purpose (lack of resolution), and audience (gaps in group composition).
Communication failures occurred in approximately 30% of team exchanges.
The most frequently observed communication failures were exchanges that happened too late to be maximally useful and exchanges that were incomplete because relevant information was missing.
One third of communication failures had immediate effects such as inefficiency and team tension.....
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