Hospitals are busy places, where staff are balancing compassion and professional detachment to provide the best care. Time pressures and competing priorities can lead to communication breakdowns.
The #hellomynameis campaign highlights the importance of communication in therapeutic environments. Health care professionals introducing themselves to patients is of course common courtesy, but it has much wider implications.
Starting from a basis of respect fosters trust at a point where people are at their most vulnerable. Knowing who they are speaking with is the start of a collaborative relationship based on informed consent. (https://www.hellomynameis.org.uk).
When staff have their name and role clearly visible it then enhances a patients ability to direct their questions and concerns to the right people and be more actively involved in their care. They are also more likely to remember the team members involved. Patient centered care is much used phrase, letting them know who you are and what your role is makes a good start in making it a reality.